You'll need to reference this as you complete the configuration form in the Teams Rooms Pro Management portal. Open the ServiceNow instance you want to copy.The following steps walk through how to copy your existing configuration in ServiceNow to the Teams Rooms Pro Management portal. How your environment is configured is highly customizable and will depend on your organization's needs. A software version of ServiceNow that supports Table API.A ServiceNow instance and its instance host name and API URI.For more information, see Creating Credentials in ServiceNow. A Basic Authorization sign-in, OR an OAuth sign-in.For more information, see Role-based access control with Microsoft Teams Rooms Pro Management. You must have an assigned Service Administrator role.The next part of the series will be Event Rules. If the test was successful, then you should see the first events flowing in within 5 min. Now the Connector Instance Values appear and can be adjusted.įor all SCOM versions higher than 2012 you need to select scom version = 2012.Īdditionally you need to check the date format, if it differs to these defaults. Select the MID Server, which has the SCOM service account configured to run the ServiceNow MID Server service. Go back to your ServiceNow instance (logged in with Admin permissions).īrowse to Event Management > Event Connectors (Pull) > Connector Instances.Įnter the Host IP: IP address of the Management Server or Management Server NLB to connect to. Only deploy the credential to those MID Servers, who need it (security constraint).Īfter creating this ServiceNow credential you need to change the MID Server service to run with the SCOM service account. If you already have a running MID Server then you even can specify this MID Server here. Give the account a name and enter the user id (with domain name i.e. To add the credential in ServiceNow, login to your ServiceNow instance with admin permissions. Upload those to your ServiceNow instance through MID Servers > Jar Files. The MID Server, which connects to your SCOM instance needs some additional files, which provide SCOM commands. You cannot use an existing MID Server, if it already connects to SCCM through the SCCM Connector or another connector, which needs to run the MID Server service with its own service account. If you already have a running MID Server, then you can use that. Run the C:\ServiceNow\Dev1\agent\installer.bat and follow the instructions.Īfter installation, you need to validate the MID Server in your ServiceNow instance MID Server > Servers. Attention: the MID Server computer needs to be able to connect to your ServiceNow instance through port 443 before you run the setup!ĭownload the MID Server install files from your ServiceNow instance MID Server > Downloads.Įxtract the file to a folder on you Windows MID Server (like C:\ServiceNow\Dev1). Here are some requirements for the MID Server, which are important. You can even install multiple MID Server instances on one machine. This server is really a service running on a Linux or Windows machine in your network. To connect your on-prem SCOM instance you need to install a ServiceNow MID Server. To be able to use the service account with the SCOM connector in ServiceNow, you need to add the user as a credential in ServiceNow. The Active Directory service account also needs Admin permissions on the used MID Server. Alerts will be transferred depending on the assigned SCOM scope – that is the only option to filter. With that ServiceNow is able to close alerts, if the incident/alert is closed in ServiceNow and also write the incident number into the Ticket ID field. Because of this the plug-in needs to be activated by Hi-Support.īefore you can start to configure the SCOM connector in ServiceNow, you need to create a service account in Active Directory, which has Operator permissions in SCOM, if you want to use the bi-directional connection. Discovery, Service Mapping and Orchestration) and needs to be licensed separately. ServiceNow has an Event Management Application, which is part of IT Operations Management (incl. Since the ServiceNow Jakarta version also SCOM 2016 is supported. The ServiceNow SCOM Connector supports different versions of SCOM. This is the second part of my series about the ServiceNow SCOM Connector. Part 1: ServiceNow – SCOM Connector Overview Thoughts on OpsMgr and System Center 2012.
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